Customer Comments

A great way to see how a York Spiral Stair can add beauty to your home is to hear from our own customers. We hope you enjoy these photographs and comments from homeowners around the country. Also, feel free to contact us with your own photos and comments about your York Spiral Stairs. We always love to hear from you. Visit our Photo Gallery to view a wide variety of stair installations.

"Finally, pictures of our installation. Living room art! Thanks to all you folks at York… They (our York stairs) have truly made our home unique." Paul and Ann, Deep River, Ontario
"York Spiral Stairs… beautiful and well made… easy company to deal with and everything was perfect upon delivery." Phil, San Francisco, CA
"The stairs look wonderful!!!... Once the stairs were marked, lowered, and the bolts installed, everything lined up and the stairs dropped nicely into place the first time and level to boot. I can’t tell you how excited we were. The stairs are just beautiful and the workmanship is outstanding. Thank you for the time and patience you afforded Ed and me." Mary-Jo, Fairfax Station, VA
"Jim was a pleasure to work with. The process proved to be a good 'long distance' experience. Thank you!" Gerald, Fayetteville, OH
"I will email a photo of the staircase once it is installed. Thank you for your astounding customer service and the supreme quality of your products." Dean, Prospect Harbor, ME
"This is a secondary stair in our new house. We were reluctant to spend as much and to wait for the five to six weeks delivery time. We received our spiral stair last Monday, although it has not been installed yet, it looks beautiful and we concluded that it was money well spent! Jim Guerette offered great customer assistance and delivery was only four weeks! You have a happy customer." Marie-Catherine, Essex, MA
"We get many compliments on the appearance of the stair. I would like to thank Jim Guerette. His attention to details and putting the customer first made the purchase of our York staircase a very pleasant experience!" Ron & Betty Lou, Dunchurch, Ontario
"Great staircase and everyone who sees it refers to it as a piece of art. It is beautiful!" Steve, Greensboro, NC
"Hats off to Jim Guerette for his excellence from start to finish… Thanks again for providing the very best solution in terms of product, service and delivery. All have been outstanding." Jim, Cochrane, Alberta
"Here are some more photos of that staircase your guys built for me. That staircase is the focal point of the room. Best money I ever spent category.

Thanks again." Stacy, Hahira, GA
"I would like to thank Jim Guerette for all the time he spent answering questions and consulting on [landing] construction… We love our staircase and everyone that has seen it is impressed and calls it a work of art. Thank you! From very happy customers!" Brian and Pam, Winter Garden, FL
"WOW! The stairs are beautiful!

We think our decision to step up to a York Staircase was a wonderful complement to our newly remodeled home, a good investment and well worth the wait! It is like a beautiful sculpture between floors. Suddenly our basic "hallway" has become a unique part of our home. Please let your craftsmen know how much we admire and appreciate their work.

Also, thanks to you for all your help from start to finish.” Scott and Tracy Minnetrista, MN
"My husband and I are happy to assist with “spreading the word” about your wonderful product through any avenue that we can. We are quite thrilled with the quality and craftsmanship of our York Spiral Stair. We actually visited your manufacturing facility, prior to making our decision. Jim was a tremendous source of information and answered any/all questions that we had regarding the purchase and installation of a York Spiral Stair. At the time we ordered our stair, I believe that our combination choice of cherry & maple had not been previously tried. The outcome of that blend was perfect for our décor! And, the stair has grown even more stunning, as the woods have aged. It is definitely an artform, of sorts, and a focal point in our new home.

Thanks to everyone at YSS...from Jim, to the craftsmen/women, to the office & delivery personnel for providing us a top-notch product at a reasonable price!” Debbie & Bill, Weston, MA
"Jim & Scott are both wonderful to work with…the whole experience of working with York Stair has been a pleasure!

We knew way back when (5 years ago) we found your company that you were the ones for us (in fact, they are the whole reason we have a second story on our home). You proved us right. We appreciate that you have such an outstanding quality product and a level of integrity you rarely see in business. We are grateful to you…THANK YOU VERY MUCH!

It is wonderful to find such care & integrity!” Jami & Jim, Roseburg, OR
"Just a quick note to let you know how much we appreciate all you and York Spiral Stairs did for us on our recent trip to Maine. We arrived home safely yesterday evening after 5100 miles. The fact that you and your company went out of the way to get our stair ready in advance of your normal schedule, gave us the royal treatment while we were there, your help and your staff's help in loading (with the attachment of tie-downs) and your overall neighborly treatment was truly phenomenal!!

Thank you Jim!! We appreciate everything!” Brad, Laramie, WY
"I’ve been in construction for over 40 years and have never been as pleased by a new company that I was not familiar with. Great Job!” Jerry, Fort Mohave, AZ
"The quality of customer service (one on one contact with Jim) was superb. His knowledge and attention to my in-field questions really added to settling my concerns. JOB WELL DONE!” Ferello, Charleston, SC
"We had the opportunity to visit your facility where we met Mr. Jim Guerette. Jim gave us a detailed description of the spiral stair we were interested in, but the highlight was Jim’s tour of the production area. Great day for us, thanks to Jim. It will be a while before our stairs are installed, but we can hardly wait. Thanks for all – The entire time from seeing the stairs to receiving them has been an enjoyable experience – Jim made it that way.” George, Glen, NH
"After visiting your factory in Maine and meeting and working with Jim Guerette, we knew that these stairs would be perfect for our new condo, and for our next door neighbors as well. They are not only functional, but are a work of art. Thanks to all of you.” Chris, Sarasota, FL
"I saw a picture of your stairs in a magazine, but wanted to see them firsthand. I took a trip to your factory in Maine. I spoke to both Tim & Jim and they both took the time to show me your facility and see how the stairs are made… Thanks for providing us with such a beautiful product, you guys were one of the best suppliers I have ever dealt with. I can't say enough about York Stairs. You're the best.” Doug, Lusby, MD
"The service, execution, and delivery were all great. Jim dealing with the local code inspectors was a real help.” Tom, Hendersonville, NC
"You offer an exceptional product. Twenty plus years ago I installed my first York Spiral Stair (in my own home)… Enclosed are two photos from one of our recently completed homes… A friend of the homeowner was so impressed with the staircase that I have now installed one in his home. To this day the staircase installed in my home is still receiving compliments from guests.” Gerry, Westfield, MA
"I’m a very happy customer. I would like to be the first to write a compliment on your web site. The owner of the construction company who I hired for their expertise in the carpentry shop is very impressed with your staircase system.” Tommy, Bermuda
"Everyone comments on how gorgeous the stairs turned out. Thanks for making such a great product.” Tom, Louisville, KY
"We thought you would be interested in this story in today's Sarasota Herald-Tribune, with its accompanying photo of our living room featuring the beautiful cherry spiral staircase. Everyone who sees it is just blown away -- it has been called a piece of sculpture and a work of art more times than we can count. Thank you again for creating such a beautiful architectural feature.” Laurie & Gerry, Sarasota, FL
"The house is not yet finished, but the stairs and railings have one or more coats of clear lacquer on them and really look great. After ‘Wow,’ the next most heard comment is, ‘They are a work of art.’ I will send pictures of the completed room and stairs later but could not wait to let you know that they exceed our expectations.” Donald, St. Augustine, FL
"Thank you so much for all your assistance. The spiral stairs are gorgeous, and we get compliments all the time! We tell everyone about you and your company.” Tom & Darlene, Queenstown, MD